It is no accident vWork is designed to fill a very specific part of the transport eco-system - that last-mile delivery between your door and your customers. It forms an important part of a connected ecosystem between your Customer Relationship Management (CRM) database, any telematics tools your fleet may use and your accounting systems.
It natively integrates with a number of major brands in all these spaces - including Xero. This means customers can benefit from off-the-shelf integrations with minimal time to implement and maximum value delivered - including keeping pace with any upgrades and new functionality that might be relevant.
So what does vWork’s Xero integration let you do?
Xero was a very early integration partner. According to vWork CTO, Steve Taylor, it was in high demand by customers across both Australia and New Zealand and there was real synergy in the desire to add as much mutual customer value as possible.
“Any vWork customer can simply connect their Xero instance into vWork with confidence around maintaining data security and compliance,” says Steve. “We have looked to add as much value as we can natively, with the opportunity to extend this functionality out with further configuration to meet individual customer needs if necessary.”
Faster money through the door
One of the key things vWork’s Xero integration enables is the ability to instantly invoice on delivery. As a driver signs off on delivery completion in vWork, all the relevant information is immediately transferred into a Xero invoice. It takes seconds and can then be issued immediately or included in monthly billing. Either way it means billing for the delivery is immediately in Xero and more likely to be paid on time.
“It means there is no double or triple handling of data between dispatch, the driver and accounts - which is where so many errors or delays occur,” explains Steve. “The increased accuracy is a time saver in itself, as is the admin time in managing an otherwise largely paper-based system.”
vWork delivers a more efficient eco-system
This becomes even more powerful when vWork is integrated with a CRM - such as SalesForce - giving you a single source of truth for reporting against a customer record. It creates further value again with vWork’s telemetry integrations with most of the major market players including EROAD, Linxio, Navman, and Webfleet.
“This dramatically reduces those ‘where are you’ calls and ensures dispatchers can give highly accurate delivery locations and track a truck’s progress in real time,” explains Steve. “It adds even greater value to vWork’s ability to enable three-way communication between driver, dispatcher and customer, creating the exceptional delivery experience every company is wanting to achieve.
“Organisations with fleets of twenty through to five hundred or more vehicles can now seamlessly manage the delivery experience from accepting the order through to submitting the invoice. The dots in-between are connected by vWork with a light implementation footprint for your tech-team and high ROI from an operational perspective.”
Integrations with vWork not limited
Because vWork has been designed from the ground up to integrate with a wide range of other solutions, its ability to sit seamlessly in your tech stack isn’t limited by the integration partners it has.
“We have designed vWork’s API to be an extremely powerful tool. We have created integrations to meet a wide range of environments, including highly complex ERP operations,” says Steve Taylor. “The aim is for vWork to be as useful as possible, as quickly as possible. That means it needs to work the way you do - rather than forcing you into a different way of working - unless change is needed, of course. Your IT team being able to use our API to rapidly integrate vWork into your business is a key part of enabling this.”
