We have updated our process for editing a contractors contact details in RAVE. We now have two work flows depending on whether:
- The contractor’s RAVE profile exists in your business ONLY
- The contractor’s RAVE profile exists in MULTIPLE branches/businesses
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1. To EDIT a Contractor’s contact details when their RAVE profile exists in your branch ONLY
If a contractor’s login/RAVE profile only exist in your branch/business – you have the ability to edit their contact information – via the ‘Edit’ button under their Contractor Profile
> Full instructions for how to EDIT their details are available via RAVE Helps ‘How to Edit a Contractors Contact Details in RAVE’ FAQ guide
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2. To REQUEST a change to a Contractor’s contact details when their RAVE profile exists in MULTIPLE branches/businesses
If a contractor’s login/RAVE profile has access to more than just your branch/business – you will not be able to edit their contact details via your branch login. Instead, you will need to email RAVE’s customer support team with a request to do this for you, or alternatively ask the contractor to update their own details.
> Full instructions for how to REQUEST a change to their details are available via RAVE Helps ‘How to Edit a Contractors Contact Details in RAVE’ FAQ guide
