From XU Magazine, 
Issue 43

How Spreadsheet Inefficiencies Are Costing Your Clients—and Why CPQ Is the Solution

When spreadsheet errors start costing clients, who can businesses rely on for a solution?

This article originated from the Xero blog. The XU Hub is an independent news and media platform - for Xero users, by Xero users. Any content, imagery and associated links below are directly from Xero and not produced by the XU Hub.
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Spreadsheets have established themselves as man’s best friend in many businesses for the past few decades. They've become a versatile tool for data analysis, financial modelling, project management, and decision-making. 

However, as times have changed, and technology has advanced, spreadsheets have failed to adapt and develop at the same rate. They’re now competing with solutions tailored to automate processes. Some perhaps would even go as far as saying, spreadsheets have evolved into a metaphorical glass ceiling, preventing those who use them from ever truly reaching their potential. 

While yes, spreadsheets do still work effectively for some, maybe it’s time to say goodbye to spreadsheets and hello to the future. A future with solutions designed to maximise efficiency and growth. A future without inefficiencies that burn through profits. 

Challenges and Risks  

Humans are not robots. They make mistakes, more often than we’d like at times. Spreadsheets aren’t exempt from this. By nature, the dependency on manual entry can provide plenty of opportunities for human inaccuracies to affect them. Thus, compromising data integrity and impacting critical business decisions, as inaccurate data can lead to misguided conclusions.

One such risk is due to the overconfidence in the design of the spreadsheet. Simply, if the user doesn’t actively look for errors, then they likely won’t find many or even any at all. In fact, research indicates that approximately 50% of spreadsheets have errors within them. That is assuming one person is responsible for maintaining the spreadsheet. As they say, “too many cooks spoil the broth”. 

Additionally, compliance risks arise when spreadsheets are used for financial reporting without stringent controls. The lack of robust audit trails and version control in spreadsheets can result in non-compliance with regulatory standards, potentially leading to legal and financial repercussions.

Another issue that arises with spreadsheets is the lack of scalability. As businesses grow, spreadsheets can struggle to handle larger datasets and more complex operations to the same accuracy. When these limitations become apparent, businesses often integrate external solutions, such as ERP systems, to overcome these limitations. 

Versatility and Complementary Tools 

Spreadsheets are undeniably versatile and continue to play a crucial role in shaping business operations. Particularly in small businesses where the data management is relatively simple and the cost-effectiveness of spreadsheets reigns supreme. 

However, their limitations highlight the need for complementary tools and practices to ensure accuracy and scalability. By combining spreadsheets with specialised software and integrated solutions, businesses can leverage the strengths of both to achieve optimal efficiency and growth. Solutions like a Configure, Price, Quote (CPQ) tool can offer a more robust, scalable, and efficient alternative to spreadsheets, making them a superior choice for businesses looking to enhance their operations and ensure data accuracy. 

Standardisation Efforts 

Organisations like the European Spreadsheet Risks Interest Group (EuSpRIG) help promote best practices to enhance spreadsheet quality and compliance. These efforts aim to mitigate the risks associated with spreadsheet use by encouraging standardised procedures and controls. 

A few of the recommendations from EuSpRIG include;  

  • Simplified formulas and naming conventions
  • Robust documentation
  • Testing and version control

The EuSpRIG also drew inspiration from Toyota's automotive manufacturing methodology and use of “Poka-Yoke” (Japanese for mistake proofing) techniques. These techniques are designed to prevent mistakes happening in the first place, thus helping minimising the element of human error.  

Benefits of CPQ Solutions 

CPQ solutions streamline the sales process by automating the configuration of products, pricing, and the generation of quotes and can offer several advantages over traditional spreadsheets. This not only reduces the time required to create accurate quotes but also minimises errors associated with manual data entry. 

Key benefits of CPQ solutions include: 

  • Automation: Automates repetitive tasks, reducing the risk of human error and freeing up time for more strategic activities. 
  • Scalability: Easily handles large datasets and complex configurations, making it suitable for growing businesses. 
  • Data Accuracy: Ensures data integrity through automated processes and robust validation checks. 
  • Compliance: Provides audit trails and version control, ensuring adherence to regulatory standards. 
  • Efficiency: Streamlines operations, leading to faster quote generation and improved customer satisfaction. 

According to Quantzig, transitioning from spreadsheets to a CPQ solution has resulted in a 25% reduction in quote generation time and a 20% increase in pricing accuracy for businesses. Object Edge also notes that this shift can increase annual revenue, due to fewer pricing errors and faster deal closures.

In conclusion 

As businesses continue to evolve, the demand for integrated, automated solutions will only increase. CPQ solutions are well-positioned to meet these future needs, offering scalability and adaptability that traditional spreadsheets cannot match.

While spreadsheets have been a reliable tool for decades, the ever-evolving business landscape demands solutions to be more capable at managing complex tasks and information. Through the adoption of CPQ solutions and other specialised software, businesses can overcome the limitations of spreadsheets, ensuring better data accuracy, compliance, and operational efficiency. This transition not only supports growth but also positions companies to thrive in an increasingly competitive market.

Evaluate your current processes and consider adopting CPQ solutions to stay ahead in the competitive market. Embrace the future of business technology and ensure your company’s growth and success. 

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