Deputy, the world’s leading workforce management platform for hourly work, today announced the appointment of Dennis Reno as its new Senior Vice President of Customer Experience. In this role, Reno will lead the company’s customer strategy, scaling customer success and post-sale services and support while deepening customer engagement, and driving best-in-class workforce management solutions for businesses worldwide.

Reno has built and led customer success teams across industries including telecommunications, commercial aviation, and technology giants like Microsoft, Oracle, and OneLogin. He has a proven track record of transforming customer operations, improving retention, and delivering seamless service experiences globally.

“I am very excited to join the Deputy team and bring my experience leading dynamic customer-facing teams and delivering world-class customer experiences,” said Reno. “Deputy is revolutionizing how businesses support their hourly workers, ensuring they have the tools and flexibility they need to succeed. I know first-hand that when technology empowers hourly workers, it doesn’t just improve operations – it enhances lives. I look forward to expanding on the incredible foundation already in place to help our customers thrive."

Most recently, Reno served as Chief Customer Officer at Cyara – an AI-powered customer experience (CX) platform – where he scaled customer success, professional services, and SaaS renewals while maintaining an impressive 95% customer retention rate. Under his leadership, Cyara navigated a successful private equity acquisition and global merger, demonstrating his continued success in delivering transformational growth and customer satisfaction.

"As we continue our mission to improve the world of work, one shift at a time, Dennis will play a critical role in ensuring every Deputy customer has the tools, support, and insights they need to succeed," said Jaimie Buss, Chief Revenue Officer at Deputy. "He brings a relentless focus on customer satisfaction and delivering operational excellence. His leadership will ensure we’re not just growing, but doing so in a way that elevates how we serve businesses and their teams across the globe."

Based in the San Francisco Bay Area, Reno is currently working on restoring a 130-year-old Victorian house – a testament to his dedication to building things that stand the test of time.