I wanted to give you a quick update on a decision we’ve made about payroll after listening to customer feedback.

Earlier this year we launched our new plans: Ignite, Grow, Comprehensive and Ultimate.

We designed the plans to give everyone more access to some of the most useful tools for running a business. For employers, payroll is obviously one of those critical tools. So we decided to build it in as an integral part of the package.

That was the thinking and, as a result, many customers now have access to payroll for the same or lower price. However, we acknowledge this wasn’t right for everyone.

We listened to the feedback: bundling of payroll doesn’t give you the flexibility you need for additional employees, and we know that has meant some large jumps in pricing. Thank you. Your feedback is critical in helping us get it right for you.

We’re changing things so that you can add employees to any plan for £1.50 per employee, except for Ultimate which will remain at £1.

This decision has just been made, and we’re now working through the technical adjustments needed.

We’ll be in touch in the new year when timing is confirmed.

Nothing changes for now. Your existing migration plan still stands. If this still works for you and you want access to the full suite of features within that plan, you don’t need to do anything.

However, if you want to move to a different plan and add further employees for payroll, you’ll have the flexibility to do so. We’ll be in touch in the new year as to when this will be possible.

Thank you for your patience as we work to get this right, and thank you again for your feedback, and for being a Xero customer.